FDI of the Month December 2017: PayPal

FDI, FDI of the Month, Fintech | Mon 1 Jan | Author – Business & Finance
maeve dorman paypal
Pictured: Maeve Dorman, Vice President of Merchant Operations for Europe, the Middle East and Africa, PayPal

The online payments company PayPal is FDI of the Month, December 2017.

Recognising PayPal as Company of the Month for December 2017, we acknowledge the company’s contribution to the Irish economy, their creation of jobs, with PayPal’s EMEA Operational headquarters, which opened in 2003 in Dublin, followed in 2012 with their state of the art site at Xerox Technology Park in Dundalk. Their operations here have contributed not only to the communities in which they operate, but also to the reputation of Ireland on the world stage.

Between the two Irish locations there are approximately 2,000 employees, supporting customers through 16 languages across Europe, Middle East and Africa (EMEA) within the Customer Service, Sales, Finance and Risk Operations areas.

Paypal’s CSR

They are a leading company in investing time and effort into establishing and sustaining a fulfilling work environment for employees. This includes a complete ‘Wellness’ programme including benefits such as a free onsite gym and mediation classes, along with comprehensive healthcare for employees and their families.

Creating a fulfilling work environment also goes beyond the workplace with their extensive Corporate Social Responsibility (CSR) offering. CSR is a core pillar of the PayPal ethos and has seen the company champion a variety of worthwhile causes both in Ireland and abroad, tying in with their commitment to diversity and inclusion. It allows teammates to actively support charity initiatives and give back to local communities.They recently held a charity hackathon in Dublin bringing together 30 PayPal employees to create and develop digital resources and systems for Irish charities over a 24-hour period.

The business of Paypal

The open digital payments platform gives PayPal’s 210 million active account holders the ability to transact whether they are online, on a mobile device, in an app, or in person.

Through a combination of technological innovation and strategic partnerships, PayPal provides customers with the means to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid.

Speaking to Business & Finance in November, Maeve Dorman, Vice President of Merchant Operations for Europe, the Middle East and Africa, PayPal, reflected on her aspirations for the future of the business, focused on delighting the consumer, and democratising money:

The focus is on pushing forward with products and services that benefit both clients and their customers. I’d like to play a significant role in PayPal’s continued growth and success. We are looking at more and more ways to deliver an improved service to merchants and consumers.

They are at the centre of everything we do and as a company, we pride ourselves at being at the heart of the most important innovations in fintech and e-commerce. In particular, the democratisation of money is a major focus of ours. We want to make it easier for people all over the world to manage and move their money, and this needs to be accessible for all.”