arvato Financial Solutions, which is part of global BPO provider arvato, announced today that it has been chosen by eircom Group to provide all of its business to consumer collections and back office support facilities. The contract has led to the creation of 50 new jobs at the company’s state of the art shared service centre in Blanchardstown Corporate Park.
The multi-year contract covers all consumer collections activity across fixed, mobile, broadband and cable customer segments, encompassing all aspects of cash-flow maximisation and debt management solutions. arvato Financial Solutions was awarded the contract following a competitive tendering process, which attracted interest from several national and international outsourcing companies.
Commenting on the contract win, Bryan Mouat, CEO, arvato Financial Solutions, UK and Ireland, said: “Winning this prestigious contract is a real endorsement of our ability to deliver outstanding and industry-leading strategic credit management solutions. We have significant experience in this area, and we look forward to working in partnership with eircom to share this experience, and deliver real value in the years to come.”
He added: “We are delighted to be able to add to the current job creation drive, the 50 new jobs represent both a strong endorsement of the local talent pool and underlines both eircom and arvato’s continued contribution to the local and national economy.”
As part of the contract, the company has been tasked with re-engineering all of the telecoms provider’s credit management processes. Through active collaboration, arvato Financial Solutions will utilise state-of-the art technology, sophisticated customer and payment profiling models and multi-layered payment solutions, to ensure that eircom Group’s brands continue to be recognised as the market leader within the Irish telecoms sector in delivering customer-focused credit management practices.
Paul Doyle, director of Shared Services, eircom Group said: “This contract represents great value for eircom and allows us to continue to build on our credit management capability, while achieving significant efficiencies through process improvements and innovation.”
He added: “arvato’s bid was the best in terms of thought-leadership, capability, innovation and effectiveness and so offered best value for money. arvato will work in collaboration with our team to maintain best practice in credit management. We are delighted with progress to date and have been especially impressed with arvato’s ability to deliver on promises during the initial set up.”
The focus will be on providing maximised cash recovery, increased security of doubtful debts and reduced costs to eircom Group – while maintaining the company’s emphasis on excellent customer service.