Pictured (L-R): Myles O’Grady, Bank of Ireland Group CEO, and Áine McCleary, Chief Customer Officer (CCO)
There were new and notable appointments this week at Bank of Ireland, Dominos, TD Global Finance, Monta, and Workhuman
Áine McCleary, Chief Customer Officer,
Bank of Ireland
Bank of Ireland has today announced the appointment of Áine McCleary as Chief Customer Officer (CCO). Reporting to the Group CEO in a newly-created Group Executive Committee role, the CCO will be an advocate for the customer across the entire Group.
Working with Executive Committee members, the CCO will primarily be responsible for developing a groupwide customer strategy to help improve customer attraction, retention, and satisfaction. Enhancements to training and development, user and customer experience, and investment in technology will all be considered as part of this strategy. Group marketing teams – including financial wellbeing initiatives and campaigns, vulnerable customer supports, and customer insights and research – will also feed into the development of this overall strategy.
Announcing the appointment, Myles O’Grady, Bank of Ireland Group CEO commented: “Our purpose is to help customers thrive. Our strategy includes building stronger customer relationships. Taken together, this means that every one of us at Bank of Ireland needs to think about the customer in all we say and do. I want to bolster that through the creation of this new role as part of my team.
“Áine will be instrumental in improving the Group’s customer strategy and experience, and further embedding a focus on the customer in all parts of the Group. Áine has a wealth of experience across strategic delivery and customer service and operations, and I know she will be a strong advocate for the customer in this important new role.”
McCleary commented: “It’s an exciting time to take up this role. How customers bank is changing fast, and technology is going to continue to reshape what our sector looks like into the future. There are also some fundamental things that don’t change. Customers need us to be useful, easy to deal with, reasonable, efficient and trustworthy. I want our customers to see those qualities in all of their interactions with us.
“With over four million customers across our national and international footprint, we have a huge influence on our customer’s day-to-day lives and their longer-term future. Customers, rightly, have high expectations of us. We have made progress in improving customer experience, and we want to do more.”
McCleary joined Bank of Ireland in 2000, holding a wide variety of senior roles in global markets and retail banking since then. Between 2018 and 2021 she was Director of Distribution Channels with a team of 3,000 colleagues serving personal and business customers across the branch, contact centre and digital channels. Most recently, she played a leadership role in the Group’s acquisition strategy. McCleary served as President of the Institute of Banking from 2018 to 2019.
Eoin Corrigan, Head of Marketing for Ireland,
Domino’s Pizza Group is pleased to announce that today Eoin Corrigan joins the company as Head of Marketing for Ireland. Corrigan is reporting jointly into Annelie McCaffrey, Managing Director for Ireland (Annelie previously held the position of Director of Marketing for Ireland) and Sarah Barron, Chief Marketing Officer for Domino’s UK & Ireland.
Corrigan joins from brand agency Essencemediacom where he spent eight years, most recently in the role of Head of Strategy & Planning. In this role he held full responsibility for long-term and short-term planning, leading the strategic output of integrated marketing communications campaigns for all Essencemediacom clients. Eoin has experience working with some of the world’s biggest consumer facing brands, including Coca-Cola, Sky and Mars.
Corrigan will be focused on building engaging and successful marketing plans for the business, driving sales and promoting Domino’s as a brand delivering great service and value for customers.
Annelie McCaffrey, Managing Director for Ireland, said: “I’m delighted that we have hired someone of Eoin’s calibre for this exciting role. The Irish market is an important opportunity for Domino’s and we could not have chosen someone better to take on the position. Eoin’s genuine love of the brand is clear and his vast experience makes him the perfect person to lead marketing for us in Ireland.”
Enda Kilcullen; Laura Quinn, and Paul Eustace, CEO; Global Head of SSA Origination and Head of Dublin Origination, and Global Head of SSA Syndicate and Head of Europe/Asia Syndicate, respectively,
TD Global Finance
The new CEO of TD Global Finance in Dublin, Enda Kilcullen, has this week taken up his appointed role. Kilcullen returned to his native Ireland after working for ten years in Singapore where he was Regional Head of Trading for Asia Pacific with TD Securities. While there, Kilcullen helped develop the TD Securities South-East Asia subsidiary and successfully established a profitable equity derivatives business. More recently he led the development of the markets business in Singapore as its Regional Head of Trading.
Kilcullen will succeed Kevin Ahern who led the business in Ireland since 2012. Ahern was instrumental in establishing and solidifying key European relations for TDS and also led the transformation of the Dublin office, including a successful licensing acquisition process in the wake of Brexit. Ahern will continue to support the TDS business as Managing Director, Projects & Initiatives.
TDS has also announced that two members of its current Irish leadership team are to take on expanded roles as Global Co-Heads of Sovereign, Supranational and Agency (SSA) debt.
Laura Quinn has been appointed Global Head of SSA Origination and Head of Dublin Origination while Paul Eustace has been appointed Global Head of SSA Syndicate and Head of Europe/Asia Syndicate.
Quinn joined TD Securities in 2006 and has been a key contributor to the development of TDS’s SSA business. Since moving to Dublin in 2020, she has set up TDS’s primary markets business to serve EU27 clients post Brexit. She is also responsible for the origination and syndication of fixed income products across multiple currencies in the SSA sector.
In Eustace’s 20 years at TD Securities, he has played a leading role in the build-out of the SSA and London origination business, moving to Dublin last year to further the TDS European expansion.
Vibe Herlitschek, Vice President of People and Culture,
Monta, a software company in the EV charging industry that entered the Irish market in summer 2022, has appointed Vibe Herlitschek as the company’s new Vice President of People and Culture. Herlitschek will fortify the already robust culture foundation at Monta, in order to enable global scaling, while preserving a positive work atmosphere for all employees.
In her new role, she will be responsible for recruiting staff and plans to increase the company’s global headcount to 300-500 in the next two years.
Herlitschek brings a wealth of experience in developing and scaling positive company cultures and attracting top talent from her previous roles at Unity Technologies, People Ventures and Goodiebox. In her new role at Monta, she will be responsible for building on top of an already strong foundation and preparing the company for further expansion globally.
Herlitschek is committed to attracting and recruiting the right talent in order to ensure that Ireland is a market leader in EV adoption and infrastructure.
Herlitschek has joined Monta at a time where the company has shown growth. In less than two years, Monta has expanded from its homebase in Denmark across several countries including, Norway, Sweden, Germany, the UK, Ireland, and Austria and has a user base of 80,000, 450 partners and 160 employees. The company currently has 30 different nationalities spread out across its seven markets.
Ricky Hill, Country Manager of Monta in Ireland, said: “We are thrilled to have Vibe on board, her international experience, and expertise in building and scaling workplace cultures will be a valuable asset as we continue to grow and attract talent here in Ireland and globally. Her appointment is a testament to the company’s commitment to prioritise our culture, as it’s the people that make a successful business. Vibe is the perfect fit, and I am excited to work alongside her and see the positive impact she will have on our team and the company as a whole.”
KeyAnna Schmiedl, Chief Human Experience Officer,
Workhuman, the company specialising in how employees “celebrate, connect with, and appreciate each other” in the workplace, has announced that industry leader and multiple award-winner, KeyAnna Schmiedl, has joined its leadership team in the role of Chief Human Experience Officer.
In this capacity, Schmiedl will guide all of the organisation’s human experience strategy, including talent, total rewards, learning and development, culture and employee experience, organisational design, corporate social responsibility, and DEI initiatives to build a culture of recognition and belonging fundamental to an unparalleled human-first workplace.
Schmiedl brings a wealth of experience and passion to the role; her career includes leadership roles at Mozilla, Wayfair, and Santander, earning recognition from Fortune, Forbes, The Human Rights Campaign and the Boston Business Journal for her outspoken commitment to diversity, equity and belonging.
“KeyAnna’s demonstrated ability to assess complex work structures for opportunities to grow, develop and inspire a diverse and engaged workforce is unparalleled,” said Eric Mosley, Workhuman co-founder and CEO. “She joins us as a longtime Workhuman advocate and friend, having attended and even spoken at our past Workhuman Live conferences. KeyAnna joining our team is a natural fit and we look forward to navigating the next steps of Workhuman’s evolution with her guidance.”
Schmiedl has a proven track record of building strategies and leading transformational organisation change. As Vice-President of Social and Environmental Impact at Mozilla, she helped the business to significantly improve its environmental and sustainability performance. Prior to Mozilla, she built and inculcated a multi-functional, enterprise-wide DEIB and Culture team at Wayfair to support and celebrate more than 20,000 team members in her capacity as Global Head of Culture & Inclusion.
“I have loved Workhuman since my first interaction with the company, and I couldn’t be more thrilled to join as Chief Human Experience Officer,” said Schmiedl. “Workhuman’s mission aligns so strongly with my own values and passion – to make work more human for every person on the planet. To do this while working alongside an outstanding collective of people just adds to my excitement for the journey ahead.”
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