Brazilian restaurant Taste of Brazil has been named as the friendliest business in Dublin for 2014 at a ceremony in Dublin this evening.
The JCI Dublin Friendly Business Award competition, run in collaboration with Dublin Chamber of Commerce, identified businesses that provide an outstanding service to their customers and their community at large.
Taste of Brazil, located in Temple Bar, beat off competition from more than 40 other companies to win the award, which was presented to Taste of Brazil manager Renato Figueiredo at an awards show at The Mansion House this evening.
The six finalists in this year’s awards were:
1.) Customer Care Category -> Fenelon’s Butchers
2.) Consumer Choice Category -> The Donegal Shop
3.) Digital Experience Category -> Louis Copeland & Sons
4.) Eco-friendliest Category -> Lots Pots
5.) Shop Layout & Design -> Celtic Spirit Jewellery
6.) Disability Access -> Sportsco
Following a nomination process which began in June, firms were judged by a team of mystery shoppers who evaluated the business using scorecards.
According to Gina Quin, chief executive, Dublin Chamber of Commerce: “It is hugely important to recognise the excellent customer service provided by Dublin businesses. Business owners and their employees are some of the city’s most important ambassadors. The impression given by people who work in our shops, restaurants, cafes, hotels and tourist attractions will often be what the visitor will take away from Ireland. Dublin is known throughout the world as a friendly city and maintaining and enhancing this image will ensure that visitors continue to return and that they tell their family and friends what a great place Dublin is to visit.”
Julien Gay-de-Montella, president of JCI Dublin said: “The JCI Dublin Friendly Business Awards aim to recognise the important role that local businesses play in the continuous development and improvement of our country. The project aims to award friendly businesses, ones that go that extra mile and provide outstanding customer service for their customers and their community. It is particularly important in the current economic environment to highlight businesses that don’t allow their standards to slip and continue to provide quality services.”
The competition was judged on the following criteria: customer care, consumer choice, digital experience, eco-friendliness, shop layout and design and disability access. These six categories are the key contributors to the makeup of a business which has its customer as its number one priority.