Pictured: Carolan Lennon, CEO, Eir
Eir is the Business & Finance Company of the Month September 2021, in association with KPMG. The provider of fixed-line and mobile telecommunications services in Ireland, with approximately 2 million customers, has seen revenues increase by 10% in the fourth quarter to end of June 2021. The company reports also showed an increase of profits last year.
Eir, which has the most extensive network in Ireland provides a comprehensive range of advanced voice, data, broadband and ICT services to the residential, small business, enterprise and public sector markets. The Group is currently constructing Ireland’s largest fibre broadband network that will reach 1.9 million homes and businesses in the next five years. Launched in May 2013, the network now reaches 1.2 million homes and businesses and is the cornerstone of eir’s €2.5 billion strategic investment programme.
It is eir’s ambition that we leave no one behind; the expansion of eir’s Gigabit Fibre network rollout to include the upgrade of a further 200,000 homes and businesses will future-proof Ireland’s connectivity.
Eir’s mobile division operates as Eir Mobile. In 2013, the Group was the first operator to launch 4G services in Ireland. It has spent more than €300m on improved 3G mobile services and high-speed 4G mobile broadband for customers. Open Eir is the largest wholesale operator in Ireland, providing products and services to more than 40 wholesale customers and 400,000 end users, across a range of regulated and unregulated markets.
Carolan Lennon, CEO, Eir commented on the results announced earlier this month, saying that their strategy to build and expand the very best fixed and mobile networks for their customers would continue to progress, in spite of the challenges brought by the Covid-19 pandemic.
She said: “It is eir’s ambition that we leave no one behind; the expansion of eir’s Gigabit Fibre network rollout to include the upgrade of a further 200,000 homes and businesses will future-proof Ireland’s connectivity. Once complete 1.9m or 84% of premises in the country will have access to our Gigabit Fibre network, the remaining rural premises will be served as part of the Government’s National Broadband Plan, meaning that Ireland is on track to bringing Gigabit Fibre to every home and business in the country, making this one of the most fibre-connected countries in the world.
Customer Care
Ms Lennon noted continued improvements the company was making it its customer care, saying “Alongside providing our customers with the very best fixed and mobile networks we continue to make significant improvements to the care we provide. The Commission for Communications Regulation, ComReg, recently published its Consumer Line Statistics Report for Q2 2021, which outlines the strides eir has made in improving the care we provide to our customers. Some of the highlights include a 52% reduction in fixed complaints quarter on quarter, a 79% reduction in fixed complaints since the peak driven by the pandemic last year and the second-lowest score on record.
Business & Finance, Company of the Month
