By Business & Finance 
Pictured: Barry O’Sullivan, EVP and GM of Digital and AI, Genesys
Genesys is the Business & Finance FDI of the Month January 2021
Genesys, the global specialist in cloud customer experience, is the Business & Finance FDI of the Month January 2021. The company which has been in Galway since it bought local AI start-up Altocloud in 2018, is creating 100 new software roles in Ireland. This means Genesys will meet the commitment it made to creating 200 jobs in the region by the second half of 2021.
With plans to fill additional software engineering roles based at its Galway facility or across Ireland in remote positions spanning software development, cloud computing, DevOps, AI and user experience, they will achieve a 50% above their original commitment.
The company’s R&D Centre for Digital and artificial intelligence (AI) in Galway is a key driver of technology innovation for Genesys as it works to transform the way brands and people connect in a digital-first world.
This is a strong vote of confidence in the skills, talent and ability of our workforce, and of Ireland’s continued attractiveness as a destination for international investment.
This growth necessitates a relocation to a larger Glaway office in the Bonham Quay development in the fourth quarter of 2021. The new Genesys offices in Galway, its largest R&D site in Europe, will occupy nearly 40,000 square feet of the new development. The new office will provide Genesys employees in Ireland with a responsible, healthy, equitable and enjoyable place to work. The new site has been designed to achieve the Gold standard in Leadership and Energy and Environmental Design (LEED).
In addition to bringing jobs to Galway, Genesys is looking to attract talent from across the country with remote work options. The new facility will serve as a hub for innovation workshops, training and meeting space.
As companies need to keep pace with consumers’ evolving preferences for digital engagement across the overall customer experience, we are focusing on hiring world-class talent in Ireland to help deliver technologies that make it possible with our vision of Experience as a Service.
The Taoiseach Micheál Martin said of the job announcement: “I am delighted to welcome today’s announcement by Genesys of 100 new roles here in Ireland. This is a strong vote of confidence in the skills, talent and ability of our workforce, and of Ireland’s continued attractiveness as a destination for international investment. Genesys has enjoyed great success since coming to Galway in 2018 and I wish them every continued success in the future.”
Tánaiste & Minister for Enterprise Trade & Employment Leo Varadkar said: “I’m very pleased to see Genesys expanding its workforce in Galway. The company, which first set up in Ireland in 2018, is now well-established here and the announcement of 100 additional roles – an increase on its initial headcount target – underscores the company’s commitment to Ireland and the West. I understand that in addition to the Galway-based jobs, the company is also offering remote work options which opens up opportunities for people right across the country. I wish Genesys the very best as it continues to expand here.”
Barry O’Sullivan, EVP and GM of Digital and AI, Genesys said: “Galway has played an integral role for Genesys in developing innovations in the fields of cloud, digital, and AI. As companies need to keep pace with consumers’ evolving preferences for digital engagement across the overall customer experience, we are focusing on hiring world-class talent in Ireland to help deliver technologies that make it possible with our vision of Experience as a Service.”
