FDI of the Month

FDI of the month September 2019: Emerald Contact Centre brings 200 new jobs to Waterford

By Business & Finance
01 October 2019

Emerald Contact Centre, the customer care and sales support provider for a range of global financial, health and travel publications, announced 200 additional jobs to be filled over three years at the opening event for their new offices located in Confederation House in Waterford Business Park, Co Waterford.

Launched in 2015, the Emerald Contact Centre currently employs 140 staff and the September announcement of 200 additional jobs will bring the workforce to 340 employees by 2021, with plans to hire the first 50 new team members in a variety of roles by the end of 2019.

The 200 additional jobs will include customer support roles for agents with international languages such as Spanish, Portuguese, German, French as well as English.

Minister for Training, Skills, Innovation, Research and Development John Halligan TD, who attended the opening event stated:

I am delighted to officially open the new offices for Emerald Contact Centre and announce 200 new jobs for Waterford. The Government is fully committed to regional development and ensuring every region benefits from employment gains. Today’s announcement demonstrates, once again, that the South East is an attractive location with much to offer investors. These highly skilled multilingual jobs will enable the company to grow, and I look forward to their continued success here in Waterford.”

Speaking at ribbon cutting ceremony for the newly refurbished Confederation House, Emerald Managing Director Roseann Miller said:

Emerald has grown steadily over the past few years, surpassing initial projected growth of 50 to 70 jobs, and today’s announcement of 200 additional jobs is a testament to the calibre of people and skillset we have found here in the South East. We fully expect this growth to continue.”

Emer Prendergast, Call Centre Director, Emerald Contact Centre said:

We are incredibly happy with our new home at Confederation House. The space allows us to offer our employees a bright and inspiring working environment.  This is an exciting new chapter for us all.”

The newly refurbished offices have been designed by Waterford-based C.J. Falconer & Associates and feature open and bright work spaces, a gathering space for meetings, a number of staff huddle zones and rooftop garden.