Artificial Intelligence

A Year into ChatGPT: Balancing Optimism and Caution in the Irish Business Sector

By Business & Finance
07 December 2023

AI for Everyone is a four part series exploring the development of AI and the impact it is having on business.

By Maryrose Lyons, Founder of the AI Institute. 

As we mark the beginning of our second year with ChatGPT, an intriguing dichotomy emerges within the business community. On one hand, we have the tech optimists who embrace the technology for its potential to eliminate repetitive tasks, thereby streamlining operations. On the other, there’s a palpable sense of apprehension among those who fear job displacement. How do these contrasting perspectives shape the future of business, and what strategies can leaders employ to navigate this new terrain?

The Wharton research on BCG workers uncovered an intriguing trend: it is often the less skilled workers who are more likely to let AI take the reins, even to the extent of ceding decision-making to machines.  This growing dependence on AI brings to the forefront critical questions regarding the changing dynamics of work and the significance of human discernment in a world progressively dominated by automation.

However, a significant segment remains sceptical, refusing to place their trust in these digital assistants. This resistance underscores a broader challenge: how do business leaders navigate this complex landscape?

Pictured: Maryrose Lyons, Founder the AI Institute

The key lies in focusing on the middle ground. Leaders need to foster an environment where Generative AI is used thoughtfully and productively. This involves providing training programmes that encourage positive engagement with AI technologies. Such initiatives not only demystify AI but also demonstrate its potential as a tool for enhancement rather than replacement.

A critical aspect of this approach involves rethinking job roles. Leaders must become adept at identifying tasks that can benefit from AI integration while also pinpointing skill gaps that require human expertise. This dual focus ensures a balanced workflow where AI complements human effort.

This shift also has profound implications for hiring practices. The emphasis now is on finding individuals who are adaptive, flexible, and lifelong learners. Prospective employees should be able to demonstrate how they have effectively integrated AI into their work processes.

In conclusion, as we navigate this new era with tools like ChatGPT, it’s vital to approach AI with a balanced perspective. It’s not just about adopting technology; it’s about adapting our work culture to harness the true potential of Ai. For those seeking support and guidance, the Ai Institute offers resources and expertise to help businesses make this transition smoothly, ensuring that Ai becomes a valuable ally in the quest for efficiency and innovation.

Short courses available in January include: Ai Ethics for Leaders, Ai for Enterprise Ops, Ai for Marketing, Ai for Designers. 

Maryrose Lyons is the Founder of the AI Institute, a thoughtful provider of Ai courses for everyone. Find out more:


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