Shopify expands customer service operations to Ireland

By Business & Finance
28 May 2015
Cloud computing ireland stock

Shopify, a leading cloud-based commerce platform for small and medium-sized businesses to design, set up and manage their stores across multiple sales channels, is to establish customer service operations in Galway.

Shopify is starting to hire customer support agents to work remotely in the Galway region. The new operations will allow the company to better serve their international merchants across any time zone. The company is looking to hire up to 50 people by early 2016.

Headquartered in Canada, Shopify has over 600 employees and currently powers more than 165,000 stores in approximately 150 countries.

Minister Richard Bruton TD said: “We have specifically targeted online industries as part of our Action Plan for Jobs, and over the past four years we have seen major growth in this area. We can now justifiably call Ireland the internet capital of Europe. Today’s announcement that Shopify is opening operations in Galway and looking to hire up to 50 positions by 2016 is a great boost for the West, and a further great example of what is possible right across the country in this sector. I wish the team every success with this investment.”

“Our 24/7 customer support has become one of the most valuable services that we offer to our merchants,” said Roy Sunstrum, director of Customer Support, Shopify. “By hiring in Ireland, we can ensure that merchants around the globe, in any time zone, will have access to one-on-one support from one of our commerce experts. Ireland has become a major tech hub and the level of talent is what really drew us to the region.”

Shopify recruiters will be in Galway, from June 1st to 7th to meet with and interview potential candidates. To find out more about Shopify’s trip, click here.

Candidates looking for further information on the positions can apply here.