The developer IT monitoring and security software has announced it will establish an EMEA support and operations centre in Galway, expecting to create about 60 jobs over five years.
Ipswitch IT management software provides secure control over business transactions, applications and infrastructure.
The company will locate R&D and product development teams in Galway to provide capability specific to the EMEA region. The move will enable Ipswitch to greatly increase its support for its channel partners and customers across Europe in local languages and time zones.
The privately owned company, which has its headquarters in Lexington, Massachusetts, employs over 300 people in offices in the US, Europe, Asia and Latin America.
The company’s software has been installed on more than 150,000 networks in 168 countries, with customers including Hamleys, NHS Wales, Cambridgeshire County Council and Community Integrated Care. Ipswitch already has Research & Development centres in Germany, in Atlanta and Augusta, Georgia, as well as in Madison, Wisconsin.
Diane Albano, Ipswitch chief revenue officer and executive vice president, Worldwide Sales, commented: “We are very excited to take this next step in our company’s growth by creating a full-service Ipswitch office in Europe. From this headquarters and with all the crucial necessary functions including sales, R&D and post-sales services, we will increase the competitive advantage for both our partners and Ipswitch, and most importantly we will develop a better understanding and higher degree of support for our most valuable asset: our customers.”
Rich Welch, Ipswitch executive vice president, Customer Satisfaction, added: “As a technical support centre of excellence providing radically improved post-sales support and staffed with highly skilled customer relationship managers, we will significantly improve our understanding of our customers, driving higher levels of satisfaction which will greatly expand the adoption of Ipswitch products through our strong partner network in EMEA.”
Martin Shanahan, CEO, IDA Ireland, also welcomed the announcement. “Galway is developing as a major technology hub, particularly around internet and collaborative working technologies and Ipswitch’s arrival is further testament of that,” he said. “The large talent pool available to companies the education and digital infrastructure, competitive and business-friendly environment and rich cultural heritage and amenity offering are proving a strong attractor for global companies such as Ipswitch. I wish them every success here.”