New and notable appointments at Capita, Lavelle Partners and Learning Pool

Pictured: Pictured: Harper Wells, CCO, Learning Pool

This week saw new and notable appointments at Capita, Lavelle Partners and Learning Pool

Gillian Chamberlain, Sustainability Manager,
Capita

Gillian Chamberlain, Sustainability Manager, Capita.

Capita plc (‘Capita’) has appointed Gillian Chamberlain to lead the company’s operations and growth strategy in Ireland.

Gillian joins Capita’s Experience division from BT Ireland, where she was director of sales. Prior to BT, she worked for Hewlett Packard and IBM in a number of global and European leadership roles.

In her new role, Gillian will be responsible for delivering Capita Experience’s strategy to expand its digital offering – including cloud, AI and multi-lingual services – to further enhance customer experience and delivery for existing and prospective clients.

Capita is the market-leading customer experience business in Ireland, interacting with over 4.5m people across the country annually. The breadth of markets Capita Experience serves in Ireland – across financial services, telco, tech, media and multi-industry – provides a strong opportunity for growth with both existing clients and in new markets.

Examples of Capita’s cross-sector client base in Ireland include Bord Bia; Bord Gais Energy; the Department of Agriculture, Food and the Marine; Eircode; RTB (Residential Tenancies Board); and Vodafone.

Gillian Chamberlain, managing director of Capita Ireland, said: “I am delighted to join Ireland’s leading customer experience business. My number one priority will be to deliver exceptional results for our clients, many of which are at the forefront of customer and service delivery in Ireland’s private and public sectors.

“As well as delivering for existing stakeholders, I look forward to amplifying the quality and value of our offering to prospective clients across a wide number of sectors.”

Bob Buiaroski, managing director for international markets at Capita, said: “I am thrilled to welcome Gillian to Capita. With over 25 years’ customer management experience – including selling digital solutions to blue-chip clients in Ireland – Gillian is expertly placed to lead our company’s growth strategy in the country.

“Gillian’s appointment to a leadership position in a key international market supports our commitment as a business to improving gender diversity at all levels.”

Greg Flanagan, Partner,
Lavelle Partners

Greg Flanagan, Partner, Levelle Partners

Lavelle Partners has appointed senior solicitor and property law expert, Greg Flanagan, as Partner. Greg is the second Partner on the firm’s expanding Commercial Property Team alongside Partner, Nicola Walsh.

Greg joined Lavelle Partners in 2018 and has since worked across a wide range of commercial and residence property transactions. Greg is experienced in commercial transactions in areas such as hospitality, retail, healthcare, and mixed commercial and residential developments.

The addition of a second partner to the Property Team comes alongside a number of significant hires across the firm to aid expansion and increasing demand.

Managing Partner, Michael Lavelle, says; “We’re seeing huge growth across the firm, especially in Commercial Property, Corporate and Commercial Litigation. Greg was an obvious choice as our newest partner. He’s skilled and experienced in commercial and residential property transactions. He offers clients a thorough, accurate and fast service”.

Lavelle Partners’ market-leading Property Team acts for a wide range of clients including financial institutions, fund management companies, private investors, receivers, commercial landlords and tenants, state bodies, and property developers.

Harper Wells, Chief Compliance Officer (CCO),
Learning Pool

Harper Wells, Chief Compliance Officer, Learning Pool.

Learning Pool, the Derry headquartered international leader in learning technology, with offices in the UK and US, has today announced the appointment of Harper Wells as Chief Compliance Officer (CCO).

Harper takes up this role following the recent acquisition of True Office Learning, a US-based eLearning and analytics company, where she was Director of Compliance Insights and Strategy for 3 years.

She brings extensive experience in leading compliance and ethics programmes, driving product strategy and providing industry thought leadership.

Prior to joining Learning Pool, Harper held several compliance, risk, and governance positions, including at Sempra Energy, a San Diego, California based energy services holding company, for 14 years.

Harper Wells said, “I am thrilled to join Learning Pool at an exciting time in the company’s growth. In the post–COVID business world, many businesses are beginning to face new ethics and compliance challenges related to the changing business and consumer landscape, our company included.

“In this regard, it is essential that businesses have the agility to evolve with this changing landscape for their people and their consumers. Learning Pool is expertly placed to face these challenges and I look forward to contributing to the company’s future success.”

 In her previous role at True Office Learning, Harper played a leading role in developing award-winning programs to proactively manage compliance risk and drive better business outcomes for Fortune 500 companies in the US.

Commenting on the appointment, Paul McElvaney, Founder and Executive Chair of Learning Pool said, “Our recent acquisition of True Office Learning highlights our commitment to improving compliance standards across our company and for our customers. We are delighted to welcome Harper to our team.

True Office has led the market in changing the way businesses think about using technology and data to drive real behaviour change among the workforces of its customers. As we move to a new normal in working practices globally, we’re excited about how we can apply this capability across the enterprise to help our customers achieve even more extraordinary outcomes for their staff and stakeholders.”