Tech & Innovation

eircom Business Solutions launches ‘SIP Voice’

By Business & Finance
26 June 2014

eircom Business Solutions today announced the introduction of ‘SIP Voice’ to its product portfolio.

‘SIP Voice’ is a new way of delivering voice services to Ireland’s largest organisations and a key feature of the SIP (Session Initiation Protocol) based technology is that it offers businesses a genuine and cost-effective alternative to more traditional ISDN technology. ‘SIP Voice’ allows users to carry both calls and data over just one connection, with no loss of quality or reliability.

The benefits to businesses are significant:

  • Cost savings: Businesses who use their data network for voice calls will benefit from free on-net calls across their business, including mobile calls. It also allows them to reduce the number of telephone lines to their business.
  • Improved productivity: ‘SIP Voice’ allows businesses to enhance the productivity of their staff who work remotely. Mobile and remote workers are effectively equipped with office-phone functionality to include conferencing, call-routing and hunting, instant messaging and caller ID among other features. These features greatly increase their ability to collaborate more effectively with co-workers, suppliers and customers.
  • Flexibility: With ‘SIP Voice’, businesses can increase or decrease call capacity as their business requires. This flexibility is particularly useful for businesses who have seasonal demand for their products and services or who have regular large scale events or product launches which drive a sudden increase in inbound or outbound calls.
  • Build for the Future: ‘SIP Voice’ equips businesses to future proof their network for innovative services like unified communications, hosted PBX and hosted contact centres.

Commenting on the launch of ‘SIP Voice’, Bill Archer, managing director, eircom Business Solutions said: “Our primary goal when it comes to the evolution of our product portfolio is to deliver solutions that genuinely enhance our customers businesses. ‘SIP Voice’ is a great proof point of that goal. We see huge interest from our customers in fixed, mobile and data convergence as it impacts greatly on reducing their overall communications costs and it delivers significant productivity benefits.

“We believe that in order to properly serve the communications needs of business customers you have to deliver smart solutions, genuine value and integrated support. Our strength as a  networking solutions provider lies in our experience and our biggest asset – our network which combines both  fixed and mobile offerings. Coupled with our strong service heritage in the business market we are well positioned to offer businesses, regardless of their size, the solutions and service that they need.

“With this latest solution we are delivering a level of convergence that Irish businesses have not been able to experience before. Put simply, ‘SIP Voice’ is an innovative, reliable and high quality service which allows our customers to optimise their business processes.”