By Business & Finance 
This week sees new and notable appointments at Bank of Ireland, Accenture, Codex, Netskope, European Association of Communications Agencies, Origin Enterprises PLC and Principal Connections
John Feeney, CEO, Corporate and Commercial
Bank of Ireland
Bank of Ireland has appointed John Feeney as CEO, Corporate and Commercial, joining the Group Executive Committee.
John is currently Head of Property, Project and Asset Backed Finance at Bank of Ireland, having joined in 2023 from Mizuho Bank, where he was Head of European Banking. He previously held a range of senior roles at Lloyds Banking Group, Henderson Global Investors, and Bank of America Merrill Lynch, and worked in London, Singapore and Tokyo.
As the recruitment process for the CEO of Corporate and Commercial is complete, Gavin Kelly will take up his role as CEO of Davy and Wealth on Monday, 11 November.
Myles O’Grady, CEO, Bank of Ireland Group said;
“I am delighted to announce that John Feeney will take up the position of CEO, Corporate and Commercial and will join the Group Executive Committee. Our Corporate and Commercial division serves customers in all of the markets in which we do business – Ireland, the UK, France, Germany, Spain, and the US. John’s experience will be extremely valuable to both the division and the wider Group as we build on our established strengths and plan for the evolving needs of all of our customers.”
Ray Daly, Head of Financial Services
Accenture
Commenting on Ray’s appointment, Hilary O’Meara, country managing director of Accenture in Ireland, said:
I am delighted to announce Ray Daly’s appointment as Financial Services Lead for Ireland and welcome him to the leadership team. With 25 years of experience in the financial services sector, Ray brings a broad depth of industry knowledge and a wealth of experience in large-scale business and technology transformation. I wish him every success in this new role.”
Commenting on his appointment, Ray said: “I am pleased to be taking on this new leadership role at such an exciting time for the financial services sector, and for the opportunity to head up a talented team who are committed to delivering solutions to our clients. Accenture has an excellent track record in this sector, and I look forward to helping Irish financial services organisations manage disruption, become more innovative and human, and create new value in a rapidly changing world.”
Audrey Jenkins, Head of Customer Experience
Codex
Codex, Ireland’s leading B2B office supplier has announced the appointment of Audrey Jenkins as Head of Customer Experience – encompassing Customer Service, Continuous Improvement, and Customer Experience.
Audrey has managed the Customer Service department at Codex for over five years as, having joined the company initially as a temp to support a system migration. Her role evolved as she brought her extensive experience in customer service and process improvement to the team, ultimately leading to this new role in the company as Head of Customer Experience.
Prior to Codex, Audrey held various roles at Eir, including Head of Customer Advocacy, where she developed expertise in process improvement and customer satisfaction. Her leadership experience spans over a decade, during which time she spearheaded numerous initiatives aimed at enhancing operational efficiencies and customer relations.
Transforming Customer Experience at Codex
At Codex, Audrey’s impact has been transformative. She successfully implemented Codex’s customer service omnichannel platform, enabling assistance and advice for customers across a seamless and integrated network of contact channels and touchpoints. In addition to this, partnering with Qualtrics she implemented Codex’s first CX programme to measure customer experience across 3 key metrics CSAT, CES and NPS providing valuable insights into customer’s needs, expectations and overall experience.
Patrick Murphy, CEO of Codex, said:
“Audrey has been a driving force in improving our customer experience and streamlining our processes. Her data-driven approach and dedication have been crucial in ensuring that Codex consistently delivers for our clients. This new role reflects Audrey’s immense contribution, and we are excited for what lies ahead under her leadership in this space.”
Audrey Jenkins, Head of Customer Experience said:
“I’m thrilled to take on the role of Head of Customer Experience at Codex. It has been an incredible journey, and I am proud to have contributed to Codex’s growth and transformation over the past five years. I look forward to continuing to drive initiatives that enhance our customer experience and improve efficiencies across the board.”
Codex continues to innovate and expand its portfolio by investing in talent and diversifying into new markets. With over 45 years of experience, Codex is Ireland’s leading independent supplier of office furniture, stationery, supplies, and integrated fitouts to the Irish B2B market.
Collette Kitterhing, Vice President, UK and Ireland
Netskope
Netskope, a leader in secure access service edge (SASE), today announced the appointment of Colette Kitterhing as Vice President, UKI. Kitterhing will manage sales and field teams in one of Netskope’s fast-expanding markets as customer demand soars for Netskope’s industry-leading converged SASE platform, Netskope One.
Kitterhing has significant experience in networking and cybersecurity, as well as partnership management and operations, most recently in Regional Sales Director roles for Palo Alto Networks and Riverbed. Kitterhing comes to Netskope with a reputation for ensuring diverse representation within her teams, something she credits with driving the commercial success she has overseen.
Collette Kitterhing, Vice President, UK & Ireland said:
“Firstly, watching from the outside I have been incredibly impressed with the way the company has built a truly integrated, world class, next generation, cloud-native network security platform. It’s an admirable achievement and the fast growing customer base is a clear proof of that technological prowess. No less important is the culture of the company. With every individual I have met from Netskope I have seen passion, collaboration, respect and teamwork. It is also clear that such a strong culture is experienced by customers and creates a very particular tone of engagement between vendor and customer. I wanted to be a part of that.”
Stephan Mesguich, Senior Vice President, EMEA and LATAM said:
“Our engineering teams have built technology specifically to address the challenges that customers face today – whether that’s changing organisational structures, workforce behaviours, or new threats and data protection challenges. But the Netskope way means that having the best technology is the starting point, and the experience – both of Netskope’s people and that technology – is where we really win out. Colette is exactly the person we were looking for to lead the cultural and commercial success of Netskope in the UK and Ireland.”
Charley Stoney, CEO
European Association of Communications Agencies
Charley Stoney, the current CEO of the Institute of Advertising Practitioners in Ireland (IAPI), has been announced as the new CEO of the European Association of Communications Agencies, the body that represents the Commercial Communications industry in Europe. Based in Brussels, EACA brings together more than 2,800 agencies from 30 countries representing over 80,000 employees. As CEO, Stoney will oversee the association’s strategy to promote the economic and societal contribution of the communications industry. She has served on the EACA Board since 2022.
Stoney has been CEO of IAPI since 2018, overseeing a near doubling of its membership and leading successful initiatives such as the launch of the Irish ‘Effies’ awards and the promotion of female leadership in the industry. She will take up the new position in January and will continue to lead IAPI until then. Stoney has thanked the IAPI Board for their support as she makes the move.
Charley Stoney, CEO, European Association of Communications Agencies said:
“I am thrilled to take on the new challenge. In Europe as well as in Ireland we have a lot of engagement work to do. Commercial Communication is a huge industry; (*€145bn spend in Europe annually, with €1.7 bn in Ireland, sustaining over 5,000
jobs here). We need to represent that industry in areas as diverse as combatting disinformation, positive racial and gender portrayal, supporting self-regulatory frameworks and leading the way on AI for great efficiency but with data protection in mind. The job will be to make sure that our voice is heard.”
Abi Moran IAPI President said:
“While I’m incredibly sad to see Charley go, we are all very proud to see a colleague from Ireland stepping into the EACA CEO role. She has left IAPI on a very strong base, nearly doubling our membership in her time and making huge strides in the promotion of our industry and the talent within it. We wish her the very best in
her new role.”
Jenny Davis-Peccoud, Board Non Executive Director
Origin Enterprises plc
Origin Enterprises plc (‘Origin’ or ‘the Group’), the international group championing sustainable land use solutions, is pleased to announce the appointment of Ms Jenny Davis-Peccoud to the Board as an independent Non-Executive Director, with effect from 22 November 2024.
Jenny (53), a US, French and British citizen, is currently a partner in Bain & Company (Bain), global management consultants. She founded Bain’s global Sustainability & Responsibility practice in 2011 and led it for over a decade. Jenny has worked with clients to shape sustainable business and value chain transformations, craft strategies to link sustainability to value creation, and help leadership teams reorient their organisations and ecosystems to more sustainable models.
Gary Britton, Chairman of Origin, said:
“As part of our ongoing evaluation of Board composition and to ensure Origin continues to maintain the appropriate range and balance of skills, diversity and experience at Board level, we undertook a comprehensive recruitment process led by the Nomination and Corporate Governance Committee. We are delighted to welcome Jenny to the Board. In addition to her ESG and sustainability expertise, she brings valuable industry experience in systems transformation, circularity, nature and biodiversity and carbon transition to Origin. We look forward to Jenny’s contribution as we progress the Group’s strategic ambitions to enhance shareholder value and deliver growth through a combination of organic growth, an increased presence in the Living Landscapes space and M&A activity in the years to come.”
Chloe O’Regan, Practice Leader-Executive Search
Principal Connections
Executive search and headhunting firm, Principal Connections – executive search , part of Agilium Worldwide LLC , has today announced that Chloe O’Regan Murphy has joined the firm as a Practice Leader – Executive Search. Ms.O’Regan Murphy joins Principal Connections having spent more than a decade with Korn Ferry having initially worked in the Paris office, before later transitioning to the Dublin business as a Senior Associate for EMEA. There she led the recruitment of senior executive and
leadership talent for an international client portfolio. During her earlier career, Ms.O’Regan Murphy worked with the Ministry for Health in Paris.
Pat O’Donnell, Managing Partner Principal Connections said:
“Chloe is known for being passionate about delivering exceptional service and believes in a trusted partnership approach to ensuring a first-class experience for both clients and candidates. With her incredible executive hiring experience across a diverse range of sectors in Ireland and internationally, Chloe will help us further build diverse leadership teams in
organisations, adding tremendous value to our clients. We are delighted to welcome her to Principal Connections.”
Chloe O’Regan Murphy, Practice Leader Executive Search said:
“I’m thrilled to take up this position at Principal Connections – executive search. I‘ve long admired Principal Connections’ as an executive search and headhunting firm and its reputation as one of Ireland’s top international headhunters, as part of the Agilium Worldwide family. I’m looking forward to bringing further firepower to the team and to advising clients across multiple sectors on leadership and executive talent.”
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